THE GRANGE SURGERY ACTS QUICKLY TO MAKE IMPROVEMENTS

8 January 2019

Staff at a GP practice at Petersfield said today that an independent inspection report into its services would be very different and much improved if another inspection was carried out now.

The Grange Surgery was responding to a report published by health watchdogs the Care Quality Commission (CQC) following an inspection of its practice at The Causeway on October 9 last year.

The CQC gave the practice – which has around 7,600 patients – an overall rating of “requires improvement.”

The Grange was rated good for both having caring services and responsive services but was said to require improvement for having safe, effective and well-led services.

Dr Kathryn Bannell, senior partner, said: “We are obviously disappointed by the report, but we fully accept its findings – indeed we have already taken a number of steps to make the required improvements, particularly in areas such as staff training which impacted very heavily on the three areas of the report which required improvement.

“For example, a number of new staff joined us before the inspection – and had not completed all their mandatory training modules, such as safeguarding. This had a major bearing on us being deemed to require improvement in the area of safety. We have had a real drive on training and are pleased to report that we are now fully complaint in this area. The surgery’s training policy has also been updated to ensure that all staff complete the required training during their induction.

“We are pleased that the report recognises that our services are both caring and responsive. The care we give our patients is obviously the uppermost priority of every member of our staff – from the doctors and nurses to the receptionists; and the report acknowledges that our staff treat patients with compassion, kindness, dignity and respect.

“Patients also find our appointment system easy to use and can access care when they need it and they were positive about the care and treatment they receive from us. That is the most important thing for us.”

Dr Penny Mileham added: “The last year has been a challenging one for us, as we’ve had to adjust to new clinical arrangements following a number of retirements from senior staff.

“But we have addressed the issues raised and I’m very confident that when the inspectors return they will quickly see all the improvements that have been made. In fact, if they visited us today they would see that the majority of the improvements are already in place.

“There has never been greater pressure or demand on primary care than there are today – not just locally but nationally.

“However, we have a great team in place now for moving forward, and, working alongside our NHS partners, I want to re-assure all our patients that we will never stop striving for further and ongoing improvements to ensure that we continue to offer them the very best services than we can at the heart of the community we serve.”

THANK YOU

2 January 2019

Dear Patients,

We just wanted to say a very big THANK  YOU  to all those of you who kindly dropped in a gift and/or card, we really appreciate the kind gesture.

On behalf of all the staff at the Grange Surgery we would also like to wish you a very joyful New Year.

Warm Regards,

The Grange Surgery

Patients Survey Results

5 October 2018

Please see our latest patient survey results by clicking the links below:

Patient Survey July 2018 Results

GP Survey Results 2018

Patient Online Access

4 July 2018

We are delighted to tell you that all routine GP pre-bookable appointments are now available to book online via Patient Access. You can avoid the phone queue and book an appointment with your registered GP at your convenience by using this facility.  Register here for Patient Access.  We are sorry but we cant offer nurse appointments online due to the complexity of the services.

Shingles

22 June 2018

Protect yourself from the pain of shingles.  You become eligible for shingles vaccine as you turn 70 or 78 please see our Shingles Eligibility poster for more information.

 

Immunisation Measles/MMR

23 May 2018

Protect yourself and your family

 

Prescriptions – Excessive Demand

25 September 2017

Please be advised if you require your repeat medication more urgently than our 4 day turn around, please see the pharmacy which can provide you with an emergency supply for up to 30 days.  There will be a charge for this from the pharmacy.

We apologise but due to excessive demand we cannot respond to urgent requests, and respectfully request that our patients put their prescriptions requests in with sufficient time to allow us to process them.

More information about prescriptions is available here in our practice leaflet.

THANK YOU FOR YOUR CO-OPERATION