Locked door policy
To minimise the risk of infection we are locking our door with immediate effect.
Please ring the doorbell and a member of staff will come to you.
If you are early for an appointment please can we ask that you wait in your car as we do not have the space for you to wait inside. Also we ask that only the patient attends the appointment.
We have also fitted a doorbell on our staff entrance door and we ask if you could use this port of call for sample pot collection and sample drop-off. Unfortunately we can no accept samples in glass bottles.
Please request all medication on-line via the NHS app or other provider (our reception team can help set this up). Medication not on repeat cannot be requested this way but can be requested via eConsult here on our website home page. If you do not have internet access you can request via your pharmacy - Boots, High Street & Day Lewis only, write a letter our use a repeat slip if you have one.
Statement from the NHS in Hampshire and the Isle of Wight
COVID-19: The way that general practice is changing
Over the last couple of weeks, you are likely to have noticed a marked difference in the way things are being done in general practice as we manage Covid-19. Thank you for adapting so quickly to these new ways of working.
To limit the spread of Covid-19, we have worked to reduce footfall through practices by using online consultation systems like e-consult, telephone appointments and video consultations to ensure we continue providing you with the care you need.
Our top priority is to keep our patients and staff safe whilst ensuring patients get the care they need. Keeping our staff healthy is crucial so that they can continue to care for everybody, therefore GPs and their staff have been working together with other local surgeries to develop a system which will be able to meet these changing needs.
From now on, when you contact your surgery for an appointment you will receive an initial assessment through e-consult (on the practice website) OR by telephone, by a suitably trained clinician. It is essential that you give an accurate and detailed description of your symptoms when asked. This will allow us to provide you with the most appropriate treatment.
If you have suspected Covid-19 symptoms and, following a telephone assessment, need to have a further face-to-face appointment, this may not take place at your usual GP surgery. Instead you may be directed to another local site that has been specifically set up to better deal with your needs.
If you need to have a non-Covid-19 related face to face appointment and do not have any Covid-19 symptoms, you may still be able to access your usual surgery. However, please be aware that this may change. Services may need to be provided from a smaller number of practices if staff become unwell.
If, over the course of the next few weeks, you do have to go to a different surgery to the one you are used to, you might also see a doctor or nurse who you are not familiar with. Whilst we realise this could be inconvenient, we think it is important to keep people safe, reduce the spread of Covid-19 and get the maximum benefit from the healthcare resources which will be available. Your records will still be accessible securely to you and to them, ensuring they are able to provide you with the best possible care. A home visiting service, for patients who are housebound, will be provided but increasingly through practices working together.
Our clinical colleagues and support staff will be working flexibly in order make these new arrangements work and, when circumstances change to make it possible, GP surgeries across the area will resume a normal service.
COVID-19: Our surgery plans and how this will affect you
If you have had any contact with the surgery over the last week or two, you are likely to have noticed a marked difference in the way things are being done. We have done this to minimise face to face contact between patients and staff, limit the spread of the Covid-19 virus and keep our practice team and patients as well as possible. The information below shows you how we plan to operate over the coming weeks:
Making an appointment
- Our GP practice has now moved to a total triage system. This means that all requests for appointments must be made via the phone 01730 267722 or online through our website thegrangesurgery.org.uk
- Each request will be passed to a doctor for assessment. You may find that we treat you by phone, by video link, or we may ask you to come to the surgery;
- Access to the surgery premises will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery unless you have been specifically asked to do so.
Attending your appointment
- If you need to have a face to face appointment, you may be asked to attend one of the following surgeries;
Non Covid symptoms - The Grange Surgery, The Causeway, Petersfield, Hants. GU31 4JR
Covid Symptoms – Waterlooville Health Centre, Dryden Close, Waterlooville, Hants, PO7 6AL
- Whilst you may have to go to a different surgery building to the one you are used to and you might see a doctor or nurse who you are not familiar with, your records will still be accessible securely to you and to them.
- We may have already contacted you to collect paperwork and prescriptions and we aim to complete all requests as soon as possible.
- If you are able to, please continue to use our website thegrangesurgery.org.uk or the NHS App to order your repeat prescription. You do not need to come to the surgery to register to do this;
- If you cannot order your repeat prescription any other way, then you may deliver this through the outside surgery letter box – this can be done without accessing the reception.
How can you help?
- Please be patient – our phone lines are very busy;
- Do you have a condition that you can treat at home? If you do then please try to do this with advice from NHS online or your local pharmacist;
- Do you simply need general advice? If you do, can you call 111 for this or visit our website to access E-consult www.thegrangesurgery.org.uk
- If you think you may have Covid-19 DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 Online service to find out what to do next: 111.nhs.uk/covid-19;
- If you feel you need to see a doctor for non-Covid-19 symptoms then please call 01730 267722 and we will discuss your needs;
- Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.
- Have you nominated a pharmacy for the transmission of electronic prescriptions? This will prevent the need for either you or pharmacy staff from coming to the surgery. The nomination of a pharmacy can be done via your online app or speaking to your pharmacist or GP surgery directly.
- Please check our website for updates www.thegrangesurgery.org.uk
We do anticipate some staff shortages due to isolation and sickness and aim to continue to give you the best possible care at this difficult time. We appreciate your continued support.
Please remember to adhere to the government social distancing advice.
Stay safe & well.
The coronavirus (COVID-19) outbreak means life has changed for us all. It may cause you to feel anxious, stressed, worried, sad, bored, lonely or frustrated.
It's important to remember it is OK to feel this way and that everyone reacts differently – for most of us, these difficult feelings will pass.
There are some simple things you can do to help you take care of your mental health and wellbeing during times of uncertainty. Doing so will help you think clearly, and make sure you are able to look after yourself and those you care about.
For more information how to look after you and your family during this time click the posters below!