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8 January 2019

Staff at a GP practice at Petersfield said today that an independent inspection report into its services would be very different and much improved if another inspection was carried out now.

The Grange Surgery was responding to a report published by health watchdogs the Care Quality Commission (CQC) following an inspection of its practice at The Causeway on October 9 last year.

The CQC gave the practice – which has around 7,600 patients – an overall rating of “requires improvement.”

The Grange was rated good for both having caring services and responsive services but was said to require improvement for having safe, effective and well-led services.

Dr Kathryn Bannell, senior partner, said: “We are obviously disappointed by the report, but we fully accept its findings – indeed we have already taken a number of steps to make the required improvements, particularly in areas such as staff training which impacted very heavily on the three areas of the report which required improvement.

“For example, a number of new staff joined us before the inspection – and had not completed all their mandatory training modules, such as safeguarding. This had a major bearing on us being deemed to require improvement in the area of safety. We have had a real drive on training and are pleased to report that we are now fully complaint in this area. The surgery’s training policy has also been updated to ensure that all staff complete the required training during their induction.

“We are pleased that the report recognises that our services are both caring and responsive. The care we give our patients is obviously the uppermost priority of every member of our staff – from the doctors and nurses to the receptionists; and the report acknowledges that our staff treat patients with compassion, kindness, dignity and respect.

“Patients also find our appointment system easy to use and can access care when they need it and they were positive about the care and treatment they receive from us. That is the most important thing for us.”

Dr Penny Mileham added: “The last year has been a challenging one for us, as we’ve had to adjust to new clinical arrangements following a number of retirements from senior staff.

“But we have addressed the issues raised and I’m very confident that when the inspectors return they will quickly see all the improvements that have been made. In fact, if they visited us today they would see that the majority of the improvements are already in place.

“There has never been greater pressure or demand on primary care than there are today – not just locally but nationally.

“However, we have a great team in place now for moving forward, and, working alongside our NHS partners, I want to re-assure all our patients that we will never stop striving for further and ongoing improvements to ensure that we continue to offer them the very best services than we can at the heart of the community we serve.”